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Last updated: 09/08/2023
This Privacy Policy describes how Medcare Surgical collects, uses, and discloses your personal information when you visit, use our services, or make a purchase. We are manufacturers and suppliers of home healthcare products, emerging victorious on every order that aims to improve the quality of life. In our pursuit of delivering happiness, we have established a vast distributor network pan Nepal and India. Our happy customers are a testament to Medcare Surgical commitment in the field of home healthcare products. By making home healthcare products more accessible, we are built on strong consumer trust.
Quality is our motto and persistence is our delivery model. Over the years, we have refined our vast network of distribution by streamlining the shopping, shipping and delivery process. We reach the consumer with quality. It is in our DNA to combine the best quality home healthcare products with exceptional customer experiences. When you shop on medcare.com.np, you are promoting the value of Nepal’s scientific and medical industry. Our brand is top-rated, highly sought after, and provides great value to the end consumer. In an attempt to improve the quality of life, medcare.com.np has emerged as the leading online and offline platform for home healthcare needs. Whether you want to purchase equipment, our vast network is available in every region of the country. It has taken immense effort and experience to enable such convenience to our end-consumers. We take pride in the continued support and encouragement from the market and our partners.
How we work?
i. Shop for branded healthcare products on your device.
ii. Add items to cart.
iii. Proceed to checkout, when required fill in your details & make the payment.
iv. Get your order delivered in 3 days.
Our business model is simple. We focus on the end-user experience by facilitating improved access to affordable home healthcare products and services. Our commitment is to leverage technology in innovative ways that inspire well-being and convenient healthcare. Our products are world-class and we deliver the best available home healthcare more accessible to all. Quality home healthcare at your fingertips. We want to reach all those in need at the right time and the right place. For that, we have created a powerful network of home healthcare products and service providers near you. All you have to do is visit our website, medcare.com.np for the vast product catalogue.
Medcare.com.np is built on trust and here are the values we abide by: Teamwork – Integrity – Quality – Respect – Customer devotion (the "Site") or otherwise communicate with us .
For purposes of this Privacy Policy, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information?
To provide the Services, we collect the information you used while login on our website. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect?
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
i. Basic contact details including your name, address, phone number, email.
ii. Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
iii. Account information including your username and password.
iv. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, and information about your network connection, your IP address and other information regarding your interaction with the Services.
How We Use Your Personal Information?
1. Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
2. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
3. Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
4. Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services).
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information?
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
i. With vendors or other third parties who perform services on our behalf (e.g., IT management, payment
ii. When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
iii. With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
iv. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
i. Right to Access / Know: You may have a right to request access to personal information that we hold about you.
ii. Right to Delete: You may have a right to request that we delete personal information we maintain about you.
iii. Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below.